Shipping and Delivery Policy

Effective Date: September 20, 2026

Last Updated: September 20, 2026

This Shipping and Delivery Policy applies to all products ordered from https://solderma.in, owned and operated by Yuvaan Consumer Products. Throughout this policy, “we”, “us”, and “our” refer to Yuvaan Consumer Products.

We are committed to delivering your skincare orders safely, securely, and in a timely manner.

1. Shipping Coverage & Destinations

We ship physical goods across India to all major pin codes serviced by our logistics partners. At this time, we do not ship internationally.

2. Processing & Dispatch Timelines

• Order Processing Time: All orders are processed, verified, and packed within 24 to 48 hours (1–2 business days), excluding Sundays and national holidays.
• Orders placed after 4:00 PM IST will be queued for processing on the following working day.

3. Estimated Delivery Timeframes

Once handed over to our courier partners, delivery times depend on your location:

• Metro Cities (Delhi NCR, Mumbai, Bengaluru, etc.): 2 to 4 business days.
• Rest of India (Tier 2 & Tier 3 Cities): 4 to 7 business days.
• Remote / North-East / J&K Regions: 7 to 10 business days.

(Note: Delivery timeframes may be subject to minor delays during peak festive seasons, severe weather events, or regional courier operational disruptions).

4. Shipping Charges

• Standard shipping charges, if applicable, are calculated and displayed at checkout before you complete payment.
• We may offer free standard shipping on orders exceeding a specified cart value (as indicated on the promotional banner or checkout screen).

5. Tracking Your Order

Once your parcel is dispatched, you will receive an automated email and SMS/WhatsApp confirmation containing your AWB / Courier Tracking Number and a tracking link to monitor delivery in real time.

6. Damaged Shipments or Non-Delivery

• If the outer packaging appears visibly torn, tampered with, or damaged at the time of delivery, please refuse the delivery and inform us immediately at soldermaofficial@gmail.com.
• If a package is marked as delivered by the courier but you have not received it, please notify our customer support team within 48 hours of the delivery notification.

7. Support & Shipping Inquiries

For questions regarding your shipment status or delivery changes:

• Entity: Yuvaan Consumer Products (Solderma)
• Operating Address: C – 197, Mianwali Colony, Sector 12, Gurugram, Haryana – 122001, India
• Email: soldermaofficial@gmail.com
• Website:https://solderma.in