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Here is the revised, compliance-ready version of your Privacy Policy.

The main reasons payment gateways flag standard drafts are:

  1. Missing the explicit legal registered entity name tied to the brand.
  2. Ambiguous statements like “Solderma does not necessarily store…” (gateways strictly mandate explicitly confirming that payment credentials and card details are processed by PCI-DSS compliant payment aggregators and never stored by the merchant).
  3. Missing a dedicated Grievance Officer section, which is a statutory requirement under the Indian Information Technology Act / DPDP rules for Indian payment gateways like PhonePe.
Copy and paste the text below directly onto your page:

Privacy Policy

Effective Date: September 20, 2026

Last Updated: September 20, 2026

At Solderma (accessible at https://solderma.in), we respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines the types of personal information we collect, how it is used, how it is secured, and the choices available to you when you access our website or purchase our skincare products.

By visiting our website, creating an account, or placing an order, you agree to the collection and use of information in accordance with this policy.

1. Legal Entity & Ownership

This website, brand, and service are owned and operated by Yuvaan Consumer Products (doing business as Solderma). Throughout this document, the terms “we”, “us”, “our”, and “Solderma” refer to Yuvaan Consumer Products.

  • Operating / Registered Address: C – 197, Mianwali Colony, Sector 12, Gurugram, Haryana – 122001, India
  • Official Website: https://solderma.in

     
  • Customer Support Email: soldermaofficial@gmail.com

2. Information We Collect

We collect only the information necessary to provide products, fulfill orders, process payments, and ensure smooth customer support. This includes:

  • Contact & Identity Details: Full name, mobile number, email address.
  • Delivery & Billing Details: Shipping address, billing address, postal/PIN code.
  • Order & Transaction Details: Product selections, order ID, payment status, and transaction history.
  • Technical & Usage Information: IP address, browser type, device details, operating system, and pages visited via cookies and tracking technologies.

3. Online Payments & Data Security

We prioritize the security of your transactions:

  • No Storage of Sensitive Payment Data: When you complete a transaction, your payment information (such as Credit/Debit Card numbers, CVV, Net Banking credentials, or UPI PINs) is collected and processed directly by trusted, Reserve Bank of India (RBI)-authorized, PCI-DSS compliant third-party payment aggregators (such as PhonePe).
  • Solderma and Yuvaan Consumer Products do NOT view, handle, or store any sensitive card or banking credentials on our servers.

     
  • We only receive confirmation of payment success or failure along with an authorized reference/transaction ID to process your shipment.

4. How We Use Your Information

We utilize the collected information strictly for:

  • Fulfilling, processing, and dispatching your orders.
  • Communicating order confirmations, invoice details, tracking numbers, and delivery status updates via email or SMS/WhatsApp.
  • Facilitating returns, replacements, and refunds under our policies.
  • Responding to customer service enquiries and support requests.
  • Preventing fraudulent transactions and ensuring website security.
  • Complying with statutory, tax, and legal requirements.

5. Sharing of Personal Information

We do not sell, rent, or trade your personal information to third parties. We share your information solely with trusted third-party service providers essential for operating our business:

  • Logistics & Courier Partners: To deliver physical orders to your designated shipping address (e.g., sharing your name, delivery address, and phone number).
  • Payment Gateways: To authorize and verify online payment transactions securely.
  • Hosting & Technical Platforms: Secure hosting infrastructure and web management tools that operate our store.
  • Legal Authorities: Where mandated by law, court order, or regulatory compliance under Indian jurisdiction.

6. Cookies and Tracking Technologies

Our website utilizes standard cookies to:

  • Retain items in your shopping cart during your shopping session.
  • Remember checkout preferences.
  • Analyze anonymous site traffic patterns and optimize page loading performance.
You may choose to disable cookies through your browser settings; however, disabling certain cookies may impact core shopping functions (such as cart persistence and seamless checkout).

7. Data Retention & Security

We employ industry-standard SSL (Secure Sockets Layer) encryption to protect information transmitted across our website. Personal data related to transactions is retained only as long as necessary to satisfy accounting, tax, customer support, and statutory warranty/return obligations under applicable Indian laws.

8. Your Rights

Under applicable Indian data protection laws, you have the right to:

  • Review and request a copy of the personal information we hold about you.
  • Request correction of inaccurate or outdated personal details.
  • Request deletion of your personal data (subject to statutory transaction records retention requirements).
  • Unsubscribe from marketing communications at any time using the link provided in promotional emails.

9. Grievance Officer & Regulatory Compliance

In compliance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, the contact details of our Grievance Officer are provided below:

  • Name / Title: Grievance Officer
  • Entity: Yuvaan Consumer Products (Solderma)
  • Address: C – 197, Mianwali Colony, Sector 12, Gurugram, Haryana – 122001, India
  • Email: soldermaofficial@gmail.com
  • Working Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST
We endeavor to acknowledge any privacy-related grievances within 48 hours and resolve them within 30 days from receipt.

10. Contact Us

For general inquiries, orders, shipping queries, or returns, please reach out to us at:

  • Email: soldermaofficial@gmail.com
  • Postal Address: Yuvaan Consumer Products, C – 197, Mianwali Colony, Sector 12, Gurugram, Haryana – 122001, India
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