Refund and Returns Policy

Effective Date: September 20, 2026

Last Updated: September 20, 2026

This Refund and Returns Policy applies to all purchases made on https://solderma.in, operated by Yuvaan Consumer Products (doing business as Solderma). Throughout this document, “we”, “us”, and “our” refer to Yuvaan Consumer Products.

Our objective is complete customer satisfaction with our skincare products while maintaining strict hygiene and safety standards.

1. Eligibility Window for Returns

We offer a 7-day return and replacement window from the date of package delivery. If 7 days have passed since delivery, we cannot offer an exchange, return, or refund.

Due to the sensitive nature of cosmetics and skincare formulations, products are eligible for return/replacement only under the following verified conditions:

• The product received is physically damaged or leaked during transit.
• The product delivered is incorrect or does not match what was ordered.
• The product is defective or past its expiry date upon receipt.

2. Return Criteria & Hygiene Exclusions

Because our products are personal care and topical skincare goods, returned items must satisfy strict conditions:

• The item must be unused, unopened, unhampered, and in the exact condition received.
• The original brand box, tamper-evident seals, tags, and product packaging must remain intact.
• Any item that shows signs of usage, altered safety seals, or physical handling post-delivery will not qualify for a return.

3. Return & Replacement Process

To initiate a return or replacement request:

1. Contact our support team via email at soldermaofficial@gmail.com within 7 calendar days of delivery.
2. Provide your Order ID, full name, contact number, and a detailed description of the issue.
3. Attach clear, well-lit photos or an unboxing video displaying:
   • The damaged/defective product and the batch code.
   • The outer shipping box with the courier shipping label clearly visible.
4. Once verified and approved by our support team, we will schedule a reverse pickup through our logistics partners or provide shipping return instructions. Please do not dispatch any item back without prior written approval.

4. Refund Timeline & Processing

Once your return shipment reaches our facility and passes physical inspection:

• You will receive an email confirmation acknowledging receipt and notifying you of the approval or rejection of your refund.
• Payment Mode: Approved refunds are initiated exclusively back to the original payment method used at the time of purchase (credit/debit card, net banking, UPI, or digital wallet). We do not issue cash refunds.
• Credit Timeline: After approval, refunds are initiated within 24–48 hours and will reflect in your account within 5 to 7 business days, depending on your bank or payment provider’s clearing cycles.

5. Order Cancellations

• Before Dispatch: You may request to cancel an order by emailing soldermaofficial@gmail.com before the order is packed and dispatched. If approved, the full amount will be refunded to your original payment source within 5–7 business days.
• After Dispatch: Once an order has shipped and tracking information has been generated, it cannot be canceled. You may instead utilize our 7-day return procedure upon delivery if the shipment meets damage/defect criteria.

6. Contact Information & Grievance Support

For any questions, return requests, or order status updates:

• Brand: Solderma
• Legal Entity: Yuvaan Consumer Products
• Operating / Return Address:
  C – 197, Mianwali Colony,
  Sector 12, Gurugram,
  Haryana – 122001, India
• Support Email: soldermaofficial@gmail.com
• Website:https://solderma.in
  
• Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST